Aura Host

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

What will I have to do?

• Comply with brand attributes and standards.
• Ensuring a positive customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
• Efficiently use the different customer experience management tools, as well as understand the results of the Voice of the Customer, complying with the established improvement plans.
• Manage the digital experience of customers during their stay, according to the global strategy.
• Manage customer incidents, following established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.

What are we looking for?

• Training in Tourism, Social Sciences, Public Relations, or similar.
• Advanced English. A third language is a plus.
• Knowledge of customer experience

https://careers.melia.com/job/Sitges-Aura-Host-ME-Sitges-Terramar/1370943233/