Butler

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• Ensure guests receive prompt, courteous, pro-active and personalized service.
• Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipments, perishables, and stationary.
• Check the expiry dates of all perishables and practice optimum usage of resources.
• Liaise with Room Service and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly.
• Maintain appearance, discipline and efficiency at all times.
• Perform duties in accordance to Leading Quality Assurance standards and by respecting all Raffles Behavioural Standards.
• Take action in relation to TrustYou results in an effort to constantly grow and improve the service provide to the guest.
• Inform other operating departments of matters related to Butler operations, notably Front Office to ensure VIP status and other such information, as well as Housekeeping, Engineering, Laundry, Sales, Food and Beverage, Reservations etc.
• Ensure that consumption of guest supplies is under control.
• Practice tactful up-selling of hotel products and facilities.
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated.
• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.
• Ensure good regular communication amongst the team and Front Office.
• https://careers.accor.com/global/en/job/butler-in-raffles-hotel-le-royal-phnom-penh-cambodia-jid-116640