Call Center Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Call Center Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

 

 

About the role

A Call Center Agent will be  the first point of contact for many of our guests, you will embody our brand’s warmth, professionalism, and commitment to excellence. The ideal candidate will handle inquiries, reservations, and guest requests with efficiency, accuracy, and a genuine passion for creating exceptional experiences.

 

What you will do

  • Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times.
  • Provide guests with complete and accurate information on hotel facilities, rates, and available services.
  •  Keep accurate records of communication and update the reservation system as required.
  •  Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled.
  •  Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience.

 

 

What you bring

  • Handle guest information requests and inquiries via phone, email, and other communication systems, ensuring accuracy and courteous service at all times.
  • Provide guests with complete and accurate information on hotel facilities, rates, and available services.
  •  Keep accurate records of communication and update the reservation system as required.
  • Collaborate with other departments to ensure guest needs and preferences are effectively communicated and fulfilled.
  • Support the reservations team with additional requests and tasks when necessary, contributing to team success and a seamless guest experience.
  • Our Ideal Reservations Agent candidate will have:
  •  Customer Orientation: Strong focus on customer service with the ability to communicate in a friendly and professional manner, delivering a welcoming and solution-oriented experience.
  • Communication Skills: Excellent verbal and written communication skills, capable of conveying information clearly and effectively.
  •  Problem-Solving Abilities: Proficiency in handling guest inquiries and resolving issues quickly and effectively, always aiming for customer satisfaction.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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