Communication & Reservations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Communication & Reservations Agent for the Season 2026 (minimum 7 or 8 months contract).

What You Will Do

• To always be fully aware of Four Seasons core standards and service Culture.
• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Answer all incoming calls and FS messenger from outside and channel them as appropriate.
• Reply to all guests’ inquiries for accommodation or general hotel information
• Articulate the description of the hotel and explain the features to maximize finalizing the booking
• Thereafter register all the pertinent information within the right systems and follow up thoroughly to make sure the guests satisfaction and smooth operation.
• Responsible for effective implementation and compliance Reservation Standards
• Achieve targeted goals in Hotel Mystery Shopping calls (whenever applicable)
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Merge profiles as necessary
• Create hierarchies/relationships between Corporate Accounts
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
• Answer General Reservations e-mail, retrieve and distribute e-mail.
• Handle guest complaints in accordance with Four Seasons policy.

What You Bring

• Applicants must have European Passport or the legal right to work in Greece.https://careers.fourseasons.com/us/en/job/REQ10363852/Communication-Reserv