Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

 

Job Description

 

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

OPERATING THE CONCIERGE DESK IN A PROFESSIONAL MANNER WITH PROMPT AND COURTEOUS SERVICE TO ALL GUESTS 

  • Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
  • Providing directional information, shopping, places of interest, etc
  • Handling of Mail and Message and Lost & Found
  • Maintaining of brochures of hotel chain as well as places of interest
  • Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
  • Handle administrative matters pertaining to their respective shift
  • Ensuring hotel service standard goals are met
  • To assist in any tasks given from time to time

PROVIDE A GUEST CONCIERGE EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS 

  • Ensure LQA service standards are in practice as set by the hotel at all times
  • Able to provide information and assistance to guests as and when required
  • Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
  • Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
  • Lead a Heartist® approach to guest experience/service with the team

CONCIERGE DESK AND MISCELLANEOUS DUTIES

https://careers.accor.com/global/en/job/concierge-in-fairmont-singapore-singapore-jid-51109

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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