Director of Residences

DIRECTOR OF RESIDENCES- 685 FIFTH AVENUE

Mandarin Oriental Residences, Fifth Avenue is looking for a Director of Residences to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Residences Fifth Avenue- Located on Manhattan’s most iconic stretch, Mandarin Oriental Residences, Fifth Avenue is surrounded by renowned luxury shopping, fine dining, and cultural landmarks with Central Park a short stroll away. Each fully furnished pied-à-terre is appointed with rich architectural details and modern finishes – offering incomparable turn-key service and uncompromising style.

About the job

Based at the Mandarin Oriental Residences Fifth Avenue Department in New York City, The Director of Residences is primarily responsible for, but not limited to, the overall Residences operations and management of all operations activities, including the continual enhancement and improvement of operations

As Director of Residences, you will responsible for the following duties:

Residences Management

• Ensure that all required reports and data are submitted on time to the relevant corporate and Association
• Ensure total compliance with standards of operation and service standards at all times throughout division
• Perform regular inspections and reviews of all operations on a daily basis to ensure that all quality standards are being maintained
• Ensure that staffing is maintained at an appropriate level to match business demand.
• Participate in all regular and ad hoc operational meetings as required
• Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
• Coordinating functional support from hotel staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services

• Primary liaison between Residence Board of Directors and the hotel management, and MOHG
• Primary liaison between Residence owners and the hotel management, and MOHG
• Development of all direct reports through coaching
• Manage projects and any other reasonable duties as required by management
• Fulfil all MOHG obligations as contained within the Residences Management Agreement, while minimizing risk and exposure
• Develop and oversee all aspects of resident services
• Coordinating architectural reviews for renovations and alterations, ensuring compliance with all local building codes

• Administrative matters such as holding annual board meetings and annual residence owner meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements
• Develop and enhance all resident services and programs
• Ensure resident satisfaction

People & Culture

https://careers.mandarinoriental.com/jobs/director-of-residences-new-york-united-states-bfaca3f5-30c2-4397-bb82-7fd47e0d846b