F & B Administration Supervisor

The Food and Beverage Administration Supervisor supports the operational and strategic goals of the Food & Beverage division. This role is responsible for ensuring smooth administrative operations, coordinating guest and group requests, supporting senior leadership, and assisting with data-driven decision-making. A strong communicator and detail-oriented professional, the ideal candidate thrives in a fast-paced hospitality environment and demonstrates exceptional organizational, technical, and interpersonal skills.

Key Responsibilities:

• Guest & Team Communications:
  • Promptly answer and manage all incoming telephone calls.
  • Respond to guest and team member inquiries with professionalism and efficiency.
  • Dispatch service requests in a timely and friendly manner.
• Group Coordination & Event Support:
  • Oversee special group requests, amenities, and customized banquet functions.
  • Coordinate and execute in-suite hospitality events and large party bookings at F&B venues.
• Guest Experience & Resolution:
  • Implement and manage guest resolution strategies across the division.
  • Collaborate on training initiatives to maintain a culture of service excellence.
• Administrative & Technical Support:
  • Serve as the property administrator for universal desktop and point-of-sale (POS) button creation/programming.
  • Maintain accurate documentation and records for administrative functions.
  • Assist in the development and maintenance of Standard Operating Procedures (SOPs) for the division to ensure consistency, quality, and compliance.
  • Handle a variety of general office responsibilities, including processing administrative paperwork, managing team member scheduling and payroll, overseeing inventory and equipment maintenance, and monitoring guest feedback and comments for continuous improvement.
• Leadership & Onboarding Coordination:
  • Facilitate onboarding processes for new Food & Beverage leadership team members.
  • Support all administrative tasks as needed for senior F&B leaders, including scheduling, travel arrangements, and communications.
• Financial Oversight & Analysis:
  • Perform financial analysis for the F&B division to support budgetary decisions.
  • Maintain and organize records, reports, and data for operational use.
  • https://jobs.hilton.com/apac/en/job/HOT0BM3Y/F-B-Administration-Supervisor-Full-Time-Waldorf-Astoria-Las-Vegas