Food & Beverage Manager

What Awaits You:

• Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.
• Complimentary meals at our on-site employee cafeteria.
• Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
• Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
• Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!

Your Role: Elevating Culinary Excellence

As the Food & Beverage Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Your Responsibilities:

Guest-Centric Service:

• Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
• Memorable Service: Engage with guests in a professional manner, making them feel welcome and valued
• Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams
• Guest Recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host software
• Operational Balance: Manage an array of operational, administrative, and colleague needs adeptly
• Guest Feedback: Manage and address proper customer complaints and special requests promptly and professionally

System Management:

• Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures
• Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations
• Menu Engineering: Communicate with management feedback from guests for the menu items and experience

Collaboration and Leadership:

• Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience
• https://careers.accor.com/global/en/job/food-and-beverage-manager-in-fairmont-chicago-millennium-park-chicago-united-st-jid-50755