Front Office Manager

About the location:

A modern oasis in the city’s most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City’s Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city’s finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity:

Front Office Manager

Who We Look For:
As the direct head of the hotel services operations, you are well adept in the meaning of luxury hospitality. The delivery of a comfortable, worry-free experience comes naturally to you and you are able to nurture those around you to produce the same excellence. The values of recognition, organization, congeniality, and professionalism are some of your top priorities.

Responsibilities:

• Directs all staff at the Front Office including Front Desk, Communications, Concierge, and Guest Services to ensure operational flow, communication, and follow-up on any problems, guest requests or special requirements.
• Conducts scheduled Performance Evaluations and provides real-time feedback both positive and constructive to staff when needed. Includes disciplinary action when necessary.
• Reviews and monitors scheduling of staff in departments of responsibility. Attends regular labor meetings for review of labor efficiency and efficacy.
• Provides daily operational direction and support to ensure quality service for all guests and staff.https://careers.fourseasons.com/us/en/job/REQ10373843/Front-Office-Manager