Front Office Manager

Job Summary:

The Front Office Manager is responsible for all front office functions. They direct and work with managers and team members to successfully execute all front office operations, including guest arrival and departure procedures. The Front Office Manager strives to continually improve guest and team member satisfaction and maximize the financial performance of the department.

Duties:

• Leading Front OfficeTeam
  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Serve as a role model to demonstrate appropriate behaviors
  • Supervise and manage employees. Manage all day-to-day operations
  • Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team
  • Ensure recognition of employees is taking place across areas of responsibility.
  • Communicate performance expectations in accordance with job descriptions for each position and monitor progress
  • Celebrate successes and publicly recognize the contributions of team members

• Maintain Front Office Goals
  • Achieve and exceed goals including performance goals, budget goals, team goals, etc.
  • Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develop specific goals and plans to prioritize, organize, and accomplish your work.
  • Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Conduct department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results
  • Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Understand the impact of Front Office operations on the Rooms area and overall property financial goals.

• Managing Procedures and Policies
  • Ensure compliance with all Front Office policies, standards and procedures.
  • Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOP) and the Collective Bargaining Agreement.
  • https://careers.accor.com/global/en/job/front-office-manager-in-ala-moana-honolulu-by-mantra-honolulu-united-state-jid-58949