Front Office Manager

The iconic Embassy Suites by Hilton Chicago Downtown Magnificent Mile is seeking a Front Office Manager/PM MOD.

This 455 suite property features views of downtown Chicago and Lake Michigan and is just two blocks from the Magnificent Mile and a mile from the Theater District. We’re 12-minute walk from entertainment, restaurants, and boat cruises at Navy Pier, and 8 minutes from the Chicago Riverwalk!

You will enjoy a welcoming and supportive work environment, along with competitive health benefits, opportunities for career advancement, and access to our Go Hilton travel discount program.

The ideal candidate will posses:

• A minimum of two years of experience in front office management

• Prior experience with OnQ is highly preferred

• Strong preference for candidates with experience managing a hotel with 400+ rooms

Shifts pattern:  PM shifts, weekends and holiday required
The yearly salary:  $63,000

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• https://jobs.hilton.com/apac/en/job/HOT0BRW1/Front-Office-Manager-Embassy-Suites-by-Hilton-Chicago-Downtown-Magnificent-Mile