Front Office Manager

• Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations.
• Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts.
• Resolve guest concerns promptly and professionally; monitor satisfaction metrics and implement service improvement initiatives.
• Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams.
• Ensure operational compliance with safety, cash handling, and brand standards; oversee group arrivals and room block accuracy.
• Support financial accountability through labor analysis, expense tracking, and monthly P&L reviews.
• Maintain SOPs, lead service standards training, Forbes 5 star designation trainings and ensure compliance with labor laws and all other protocols.
• Collaborate cross-functionally with other departments; contribute to strategic planning and special projects.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline
• https://jobs.hilton.com/apac/en/job/HOT0C2EL/Front-Office-Manager-Waldorf-Astoria-Beverly-Hills