Front Office Opportunities

Embrace your passion for hiking, skiing, snowboarding, and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change, and experience a new adventure while further developing your career. To live and work in a National Park is a once-in-a-lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard, and receive extraordinary benefits, including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Front Office Department is now recruiting for the following opportunities: 

• Front Desk Agent
• Tour Agent
• Hotel Ambassador

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate: $19.74 – $21.31

Our hotel will prioritize any candidates who are available from May – September, 2026

Front Desk Agent: 

• Greet and welcome guests upon arrival with a warm and professional demeanor
• Perform check-in and check-out procedures efficiently and accurately
• Provide information about hotel services, amenities, and local attractions
• Respond to guest inquiries and resolve issues in a timely and professional manner
• Coordinate with housekeeping and other departments to fulfill guest requests
• Promote hotel services and upsell rooms and amenities where appropriate
• Manage room reservations using the hotel’s property management system (PMS)

Tour Agent:

• Ensure proper reservation setup and billing procedures for tours.
• Provide other hotel departments with information regarding incoming and outgoing tours, Rocky Mountaineer guests, and related tour aspects.
• Prepare for daily arrivals of tours as well as Rocky Mountaineer bus and train arrivals.
• Welcoming guests on the tour buses and answering questions about the hotel
• Provide reception, cashier, and information services of the hotel to tour escorts

Lobby Ambassador: 

• Provide a positive and welcoming presence in the resort lobby for our hotel guests.
• Be a liaison with the Front Office, Executive Office, and Fairmont Gold to ensure a smooth arrival and farewell experience with VIP guests
• Be a host in our exclusive guest lounge, The Living Room
• https://careers.accor.com/global/en/job/front-office-opportunities-spring-summer-2026-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-81265