Gold Supervisor

Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks – Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits – through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences – One free stay through our Be Our Guest Program
• Full rate of pay $32.16 per hour following 90 days of service

*full-time and part-time status colleagues

• Consistently offer professional, friendly and engaging service
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Assist guests regarding hotel facilities in an informative and helpful way
• Review all Fairmont Gold reservations to ensure requests are met
• Assists guests in the Fairmont Gold Lounge with food and beverage service
• Manage the work tasks between pantry, lounge and Fairmont Gold desk
• Address guest concerns and react quickly, logging and notifying proper departments
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned