Groups Coordinator, Pacific

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

An exciting opportunity exists for a Groups Coordinator, Pacific to join our Commercial team in Sydney. This role is responsible for supporting the management of group enquiries and ensuring accurate, timely execution of processes that drive commercial performance across Accor’s Pacific portfolio. You will play a key role in coordinating RFPs, maintaining data integrity, and facilitating communication between hotels, commercial teams, and clients to deliver exceptional service and compliance with global standards.

Getting to know the role and your responsibilities

• Manage the lifecycle of group enquiries, from initial request through rate loading and distribution.
• Coordinate the RFP (Request for Proposal) process for group travel accounts, ensuring accuracy and compliance with global requirements.
• Maintain and audit group rates and data in CRM (Customer Relationship Management) and related systems, providing troubleshooting support during audits.
• Prepare reports on RFP progress, rate audits, and performance metrics for leadership review.
• Act as a liaison between hotels, commercial teams, and internal departments to ensure smooth information flow.
• Support onboarding activities for new hotels and distribution initiatives.
• Assist with implementation of sales and distribution projects as directed by the Key Account Director.
• Organise and support client visits, site inspections, and familiarisation trips.
• Handle customer or agency enquiries related to group bookings promptly and escalate as needed.
• Contribute ideas to improve efficiency and client engagement within the sales function.

What we need from you

• Certificate in Business, Hospitality, or related field (preferred but not mandatory).
• 1–2 years’ experience in a sales support or coordination role, preferably in hospitality.
• https://careers.accor.com/global/en/job/groups-coordinator-pacific-in-sydney-australia-jid-77277