Guest Experience Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Experience Agent

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

 

Job Description

 

As a Guest Experience Agent, you are responsible for curating personalised and memorable guest experiences throughout the stay. Acting as a key point of contact for in-house guests, you proactively engage, anticipate needs, resolve concerns, and ensure every interaction reflects the luxury standards and brand values of Fairmont.

Key Responsibilities

  • Welcome and engage with guests in public areas, fostering genuine connections
  • Anticipate guest preferences and deliver tailored experiences
  • Handle guest inquiries, special requests, and concerns promptly and professionally
  • Proactively follow up on guest satisfaction throughout the stay
  • Coordinate amenities, celebrations, and personalized touches for VIPs, repeat guests, and special occasions
  • Manage and resolve guest complaints with empathy and efficiency
  • Take ownership of service recovery, ensuring timely follow-up and guest satisfaction
  • Monitor guest feedback platforms and internal reports to identify improvement opportunities
  • https://careers.accor.com/global/en/job/guest-experience-agent-in-fairmont-doha-doha-qatar-jid-86081

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Réceptionniste de nuit

Job for: Locals

Radisson Hotel Group est l’un des plus grands groupes hôteliers au monde avec dix marques d’hôtels distinctives et plus de 1 460 hôtels en activité et en développement dans plus de 95 pays. La devise générale du groupe : Every Moment Matters (chaque moment soit mémorable) repose sur une philosophie de service : Yes I […]

France

Front Office Manager

Job for: Locals

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!   Job Description   As our next Front Office Manager, you will… […]

United Kingdom

Front Office Team Leader

Job for: Locals

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!   Job Description   What will you be doing as a Front Office […]

United Kingdom

Front Office Manager

Job for: Locals

BreakFree Royal Harbour is located along the Cairns Esplanade in Tropical North Queensland, known as the gateway to the iconic Australian Great Barrier Reef. With garden and ocean views, this property is comprised of one and three bedroom apartments, 2 pool decks and barbeque facilities. Right at your doorstep, you can experience the local cafés and […]

Australia

Director, Front Office

Job for: Locals

Reporting to the Director, Rooms, the Director, Front Office is responsible for leading day-to-day Front Office operations and ensuring consistent five-star luxury service at every guest interaction. This role provides leadership and direction to the Assistant Front Office Managers and all Front Office colleagues, setting clear service standards while driving operational excellence and colleague engagement. […]

Canada

Add Your Heading Text Here