Guest Relations Manager

Our Mindset / Who we are 

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

Duties and Responsibilities:

• Primary liaison between guests and Accor Sofitel
• Participate in New Hire Orientation
• Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera
• Communicate with Sales and Marketing team any arriving, in house, or departed guests that might be of interest of the brand or potential frequent clients
• Prepare VIP reports and distribute to the executive Office
• Assign VIP rooms and communicate with all departments
• https://careers.accor.com/global/en/job/guest-relations-manager-in-sofitel-new-york-new-york-united-states-jid-76160