Guest Relations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Relations Manager

Company Description

 

Our Mindset / Who we are 

  • We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
  • We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
  • We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
  • We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

 

Job Description

 

Duties and Responsibilities:

  • Primary liaison between guests and Accor Sofitel
  • Participate in New Hire Orientation
  • Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera
  • Communicate with Sales and Marketing team any arriving, in house, or departed guests that might be of interest of the brand or potential frequent clients
  • Prepare VIP reports and distribute to the executive Office
  • Assign VIP rooms and communicate with all departments
  • Participate in daily staff line ups
  • Possess the ability to assist staff in all FO job responsibilities – including break coverage and MOD Duties.
  • Responsible to encourage open communication channels amongst all the Sofitel New York Rooms division
  • Coordinates on the day bookings with Reservations. Rooms Controlling – able to block rooms in advance for VIPs, Groups and specific allocations, adding necessary alerts, balancing the house count, with highlighting potential upselling opportunities.
  • Prepare requests for VIP amenities and ensure communication within all departments for proper delivery, proper placing and look, tracking, and retrieval
  • Assist merging profiles
  • Consistently communicate with peers with all other properties to share information, initiatives and information about our guests.
  • Review and maintain all email communication to our guests.
  • Welcome and greet guests, provide property tours, share the knowledge of our brand
  • Assist to maintain the proper Vibe in all public areas, including lighting, music, etc
  • Attend morning meetings
  • https://careers.accor.com/global/en/job/guest-relations-manager-in-sofitel-new-york-new-york-united-states-jid-76160

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Service Agent

Job for: Locals

Apply Shortlist Mantra Mooloolaba Beach has prime position on the busy Mooloolaba beachfront, less than 90 minutes north of Brisbane. Its roomy apartments and proximity to shops and cafes below, makes the Property a family favourite holiday destination. There is plenty to do in and around Mooloolaba and the Sunshine Coast on your days off; from […]

Australia

Front Office Team Leader

Job for: Locals

Join us at Accor & Pullman Auckland, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. At Pullman Auckland, […]

New Zealand

Recepcionista Tournant

Job for: Locals

Por que trabalhar para a Accor? Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade. Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga um propósito à sua vida, para que, durante […]

Brazil

Duty Manager

Job for: Locals

Job Description   We are seeking a highly motivated and experienced Duty Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining exceptional guest satisfaction levels. Oversee the day-to-day operations of the hotel, ensuring all […]

Vietnam

Dual Shuttle Driver

Job for: Locals

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]

United States

Add Your Heading Text Here