Guest Service Agent

“Your Welcome Awaits—Join Our Team as a Part-Time Guest Service Agent at Embassy Suites Downtown!”

Embassy Suites Downtown is looking for a friendly and dedicated Part-Time Guest Service Agent to provide exceptional service to our guests. As a key member of our front desk team, you will be the first point of contact for our guests, ensuring they feel valued and at home from check-in to check-out.

Qualifications:

• Excellent communication and customer service skills

• Ability to multitask in a fast-paced environment

• Positive attitude and a passion for delivering great guest experiences

• Previous experience in hospitality or customer service is a plus, but not required

• Must be available to work evenings, weekends, and holidays as needed

At Embassy Suites Downtown, we value our team members and offer a supportive work environment with opportunities to grow. Join us in making each guest’s stay exceptional!

What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquirieshttps://jobs.hilton.com/apac/en/job/HOT0C4RM/Guest-Service-Agent-Part-Time-Embassy-Suites-Austin-Downtown-South-Congress