Guest Service Agent

JOB DESCRIPTION

A Guest Service Agent at Waldorf Astoria Dubai International Financial Centre warmly welcomes guests, assists with check-in and check-out, and delivers seamless, personalized service from arrival to departure. The role embodies True Waldorf Service and Forbes Five-Star standards, ensuring every interaction is handled with genuine care to create an exceptional guest experience.

What will I be doing?

As a Guest Service Agent at the Waldorf Astoria Dubai International Financial Centre, you will serve on the Front Office Team to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Receptionist will complete the following tasks:

• Check in the arriving guest and check out the departing guests in a friendly and caring manner enlivening True Waldorf Service
  •    Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.
  •    Ensure that the front office leaders are kept fully aware of any relevant feedback from guests
  •    Demonstrate a high level of engagement including True Waldorf Stories for our guests
  •    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  •    Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  •    Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  •    Comply with hotel security, fire regulations and all health and safety legislation
  •    Act in accordance with policies and procedures when working with front of house equipment and property management systems
  •    Follow Waldorf Astoria brand standards
• https://jobs.hilton.com/apac/en/job/HOT0BYFV/Guest-Service-Agent-at-Waldorf-Astoria-Dubai-International-Financial-Centre