Guest Service Agent

Hilton Waikoloa Village is Hawaii Island’s only 62-acre property with 3 one of a kind outdoor swimming pools and 4-acres of protected lagoon. Enjoy great benefits such as Career growth and development, access to pay with DailyPay PLUS discounted hotel room stays for you and your family WORLDWIDE!

Join Hilton and experience a wonderful career with the #1 BEST WORKPLACE in the U.S.!

Classification: Full Time

Shift: Various AM/PM/Overnight. Must have open availability to work weekdays, weekends and holidays.

What will I be doing?

As a Guest Service Agent Vacation Ownership at Ocean Tower, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• https://jobs.hilton.com/apac/en/job/HOT0BQ1X/Guest-Service-Agent-Vacation-Ownership-at-Ocean-Tower-Hilton-Waikoloa-Village