Head Butler

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Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

To oversee and coordinate the day-to-day operations of the Butler Department, ensuring the highest level of personalized service for all residents. The Head Butler supports the Guest Experience Manager in departmental planning and promotes a strong service culture aligned with the company’s core values and brand standards.

Key Responsibilities

Operations & Service Excellence

• Maintain full awareness of all Butler Department operations and supervise daily tasks performed by the team.
• Allocate and coordinate work assignments for both supervisory and non-supervisory Butler staff.
• Monitor service delivery to ensure residents receive prompt, courteous, and personalized service at all times.
• Liaise closely with other operating departments- particularly Front Office, Housekeeping, Engineering, Laundry, Sales, Food & Beverage, and Reservations- to ensure seamless service delivery and accurate guest information, including VIP status and resident preferences.
• Schedule and conduct routine inspections, personally or in coordination with supervisors, of all Butler areas, including occupied and vacant rooms.
• Regularly inspect resident rooms and pantries to ensure amenities, preferences, and special requests are delivered flawlessly.
• Ensure effective control of resident supplies and consumption.
• Assist in monitoring and enforcing procedures related to lost and found, key control, security, emergency response, and health and safety.
• Ensure full compliance with Forbes Travel Guide and LQA standards.
• https://careers.accor.com/global/en/job/head-butler-in-raffles-the-palm-dubai-dubai-united-arab-emirates-jid-79830