Manager on Duty

• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring your team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

• Full, unrestricted working rights in Australia (no sponsorship is available for this role)
• Minimum Diploma in Hospitality or a related discipline
• 2 years’ front desk/guest service leader experience
• Must be fluent in spoken and written English
• Basic mathematics skills
• Excellent communication, problem solving, reasoning and motivational skills
• Long periods of standing in the front desk areas and occasional lifting of heavy items
• Working knowledge of hotel property management systems like Opera are essential
• Flexibility and willingness to work evenings and weekends

What we offer:

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• Enhanced parental leave program
• Free duty meal on shift
• Paid birthday leave
• Proactive paid wellness and mental health days
• A massive colleague discounts platform for all your favourite brands and retailers