Night Guest Services Attendant

Pullman Adelaide is a premium 5-star hotel in the heart of Adelaide’s CBD, proudly part of the Accor network since 2017. Featuring 308 contemporary guestrooms, a vibrant restaurant and bar, and state-of-the-art meeting and event spaces, Pullman Adelaide is committed to delivering exceptional guest experiences and redefining upscale hospitality in South Australia.

Join our team and be the welcoming face of Pullman Adelaide during the quiet hours! This role combines guest service excellence with operational support to ensure a seamless overnight experience for our guests.

Key Responsibilities

• Guest Experience:
  • Welcome and assist guests at the entrance.
  • Handle guest baggage to and from rooms.
  • Coordinate guest and uniform dry-cleaning services.
• Valet & Transport:
  • Drive passenger vehicles and perform valet parking duties.
  • Post and reconcile valet parking charges and manage key storage.
• Operational Support:
  • Service and clean public areas and guest rooms as required.
  • Audit vacant inspected rooms.
  • Perform cleaning duties
• Food & Beverage:
  • Prepare and cook overnight menu orders.
  • Deliver in-room dining orders and provide general waiting duties.
• Administrative Tasks:
  • Update digital screens with daily hotel activities.
  • Enter wake-up calls and update reports.
  • Assist with loyalty points reporting and reconciliation.

What We’re Looking For

Knowledge & Experience

• Minimum 6 months experience in a similar hospitality or customer service environment.
• Fluent verbal English and strong communication skills.
• Computer literacy; experience with PMS systems is desirable.
• Valid Full Driver’s License (desirable).
• RSA certification; RP highly regarded.
• First Aid & CPR certification (desirable).
• https://careers.accor.com/global/en/job/night-guest-services-attendant-in-pullman-adelaide-adelaide-australia-jid-76060