JOB DESCRIPTION
The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking a Front Office Manager to lead their guest services team!
This role reports directly to The Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 bellpersons per shift. This role will oversee the daily functions to ensure the shift runs smoothly. In this role you will work with the pre-arrival team to make sure everything is in order, work with the Guest Service Agents in the check in process, assist with any guest service recovery issues and assist the director with some scheduling and payroll duties.
The ideal candidate should possess front office leadership experience, preferably within a large resort-style property, with a strong preference for Hilton experience. Essential qualifications include flexibility, proficiency in OnQ, and a demonstrated passion for hospitality.
Shift Pattern: Overnights 11pm-8:30am open availability is required
The Benefits:*
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As an Overnight Front Office Manager, you would assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation. Specific responsibilities of the position would include:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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