With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing?
As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards:
• Complete Hilton University courses and pass the tests.
• Familiar with hotel product knowledge and activities.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
https://jobs.hilton.com/apac/en/job/HOT0BGIN/Reservation-Agent
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success […]
As Front Office Manager, you’ll be responsible for the day-to-day operations of our reception area and act as the first point of contact for guests, clients, and colleagues. You ensure that everyone feels welcome and that the front office runs efficiently, professionally, and with a high level of service. You coach your team, make adjustments […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
