reservation agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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reservation agent

Descrizione dell’azienda

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Descrizione del lavoro

Stiamo cercando una risorsa da inserire in Stage nel nostro reparto Prenotazioni .

In qualità di Agente per le prenotazioni, la risorsa svolgerà un ruolo cruciale nel garantire ai nostri ospiti un’esperienza di prenotazione senza interruzioni, rappresentando la nostra azienda con entusiasmo ed efficienza.

·  Affiancamento nella gestione delle prenotazioni
Supporto nell’inserimento e nella modifica delle prenotazioni tramite PMS, con supervisione del personale senior.

·  Supporto alle richieste degli ospiti
Assistenza nella gestione di email e telefonate per informazioni su disponibilità, tariffe e condizioni di vendita.

·  Apprendimento dei canali di vendita
Osservazione e supporto operativo nella gestione di OTA, sito ufficiale e prenotazioni dirette.

·  Collaborazione interdipartimentale
Affiancamento nella comunicazione con front office e housekeeping per garantire corrette assegnazioni camere.

·  Supporto alle attività di reporting e back office
Raccolta dati base sulle prenotazioni e supporto alla preparazione di semplici report a fini didattici.

Qualifiche

 

  • Spiccate capacità di comunicazione in inglese sia scritta che verbale; è richiesta la conoscenza della lingua francese.
  • Abilità nell’utilizzo dei sistemi di gestione delle prenotazioni e delle applicazioni informatiche di base.
  • Eccellente orientamento al servizio clienti, con un atteggiamento amichevole e professionale.
  • Forte attenzione ai dettagli e capacità organizzative
  • Diploma di scuola superiore o equivalente
  • Spirito di squadra
Informazioni aggiuntive

inserimento in un contesto di lusso ed internazionale

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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