Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

We’re looking for an energetic and customer-focused Guest Service Agent / Reservations Agent to join our team. This dual role is perfect for someone who thrives on variety, combining front desk service with reservations expertise. From the first phone call to the moment a guest checks out, you’ll play a key part in creating memorable experiences and ensuring every interaction reflects our brand standards.

Located in Melbourne’s vibrant inner-north, we are a leading conference venue and leisure destination offering contemporary accommodation, stylish dining, and versatile event spaces in the heart of Preston. With 383 guest rooms, 13 conference and event venues, and two on-site dining outlets, our property caters to both corporate and leisure clients.

Easily accessible via the 86 tram and Mernda train line—both within walking distance—and with over 400 on-site parking spaces, our property is ideally positioned. We pride ourselves on delivering professional service, memorable experiences, and flexible solutions to meet the evolving needs of our diverse clientele.

 

 

Job Description

 

  • Handle all incoming reservation enquiries in a timely, professional manner, ensuring calls are answered in line with brand standards.
  • Welcome guests with warmth and professionalism, assisting from check-in to check-out.
  • Accurately process reservations, including special requests, while updating guest records in the system.
  • Proactively up-sell rooms, packages, and promotions while providing accurate information on hotel facilities, services, special offers, and local attractions to maximise revenue and enhance the guest experience.
  • Maintain guest accounts and support with tour bookings or local recommendations.
  • Maintain effective communication and positive working relationships across all hotel departments.

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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