Mandarin Oriental Conservatorium is looking for a Reservations Agent to join our Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job:
The Reservations Agent is responsible for managing individual bookings and daily reservation operations, including handling cancellations, no-shows, and arrival checks. Using HMS, OTA extranets, and Microsoft Office tools, the agent ensures precise reservation management with exceptional attention to detail and adherence to Mandarin Oriental’s high standards of guest service and phone etiquette.
The role requires a strong working knowledge of consortia benefits and their application, along with a high level of accuracy in handling travel agency details and commission structures. The agent must be detail-oriented and capable of working independently while collaborating effectively with team members. Close cooperation with the Finance department is essential to resolve reservation-related issues, including open folios and billing accuracy.
Daily operations are guided by a comprehensive checklist to ensure consistent performance and operational excellence. The Reservations Agent reports directly to the Reservations Manager.
As a Reservations Agent, you will be responsible for the following duties:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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