Reservations Coordinator

This position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
About the role
This role will commence early March 2026. As the Reservations Coordinator, you are the first line of enquiry for room reservations within the hotel. You are responsible for offering excellent customer service, and offering solutions to meet customer’s needs. Specifically, you will be responsible for:

• Answering telephone enquiries and actively converting enquiries into contracted business
• Identify sales leads as appropriate
• Responding to all customers in a highly professional manner, including ensuring all bookings are completed accurately to the customer’s needs
• Confidently provide our guests with accurate information regarding the Hotel, facilities, room rates, promotions and room types available
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

• Ability to work well under pressure
• https://jobs.hilton.com/apac/en/job/HOT0C8XC/Reservations-Coordinator-12-Month-Maternity-Cover