Reservations Coordinator

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

Join us Ibis London Stratford

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Manage all group bookings and keep track of payments and rooming list
• Manage the group accounts
• Process and confirm guest reservations accurately and efficiently
• Provide detailed information about room types, rates, and available amenities
• Assist guests with special requests and accommodate their needs when possible
• Update and maintain the reservation system to ensure accurate room availability
• Collaborate with other departments to ensure guest satisfaction
• Resolve booking-related issues and customer concerns in a timely manner
• Generate reports on occupancy rates and reservation trends as needed
• Upsell room upgrades and additional services when appropriate
• Maintain a thorough knowledge of property features, local attractions, and ongoing promotions

Strong communication skills – English

Good knowledge of Microsoft office including MS Excel

Good knowledge of Opera – PMS

Be a team player and able to manage workload

Be flexible to work in other departments if required

Company benefits:

Free meals on duty

Paid holidays

Free stays in UK

Cycle to work scheme

Pension scheme

https://careers.accor.com/global/en/job/part-time-reservations-coordinator-ibis-london-stratford-in-ibis-london-stratford-london-united-kingdom-jid-54426