Reservations & Revenue Manager

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda’s largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let’s create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Reservations & Recreation Manager. The Reservations & Revenue Manager plays a critical role within the Commercial team, reporting directly to the Assistant Director of Revenue Management. This leader oversees the day-to-day operations of the Reservations Department both Leisure and Group and supports revenue strategy development across all distribution channels. This role ensures accuracy in pricing and inventory, maximizes revenue opportunities, manages key third-party and OTA relationships, and upholds a high standard of guest experience throughout the booking journey. Success in this position requires strong analytical capability, commercial acumen, leadership skill, and a passion for elevating performance.

What you will be doing:

Reservations Operations Leadership

• Oversee the daily operations of the Reservations Department, ensuring accurate processing of bookings, modifications, cancellations, and group blocks.
• Guide, train, and support Leisure and Group Reservations Executives; assist during peak periods with VIP bookings and complex group needs.
• Ensure the team delivers exceptional service, providing a seamless and positive booking experience for every guest.
• Maintain up-to-date knowledge of all room types, packages, promotions, events, and resort offerings to support accurate selling and guest communication.

Revenue Management & Strategy Execution

• Support the Director of Revenue in executing pricing strategies, forecasting, yield management, and market competitiveness.
• Ensure room inventory, restrictions, and pricing are accurately loaded and maintained across all channels, including CRS, PMS, OTA extranets, and GDS systems.
• Analyze daily pickup, pace, demand patterns, and market trends to identify revenue opportunities.
• Develop and execute revenue-maximizing initiatives, including tactical promotions, merchandising, and channel optimization.
• Prepare and review business performance reports, providing insights and recommendations to leadership.

Distribution & Channel Management

• Manage relationships with Online Travel Agencies (OTAs), wholesale partners, and third-party travel platforms to ensure optimal exposure and performance.
• Ensure rate parity, content accuracy, and competitive positioning across all distribution channels.
• Partner with Accor Global Reservations, Royal Service, and Central Reservation Offices to optimize call conversion, availability accuracy, and sales performance.

Group & Business Support

• Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.
• Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.https://careers.accor.com/global/en/job/reservations-and-revenue-manager-in-fairmont-southampton-shp-southampton-bermuda-jid-86972