Shuttle Host & Interpreter

Fairmont Banff Springs is seeking a professional and guest-focused individual to join our Adventure & Experiences team as a Shuttle Host & Interpreter. This unique role offers the opportunity to showcase one of the world’s most iconic destinations while delivering a truly elevated guest experience. Combining storytelling, hospitality, and the outdoors, you will create memorable moments for guests in the heart of Banff National Park while delivering curated scenic transportation experiences to Moraine Lake and Lake Louise. As part of a driven and highly engaged team, you will ensure a seamless, high-end journey by welcoming guests, coordinating logistics, and providing engaging interpretation, all while upholding the highest standards of safety, service, and guest engagement. We are seeking someone who aligns with our culture and is deeply committed to delivering exceptional guest experiences at every touchpoint.

Starting Rate: $20.58 per hour.

This is a seasonal position starting in May-October 14

This role is not eligible for staff accommodation.

Job Duties Include:

• Warmly welcome guests onboard the luxury shuttle and set a professional, friendly tone
• Verify attendance by checking guests in against the reservation list and ensuring accuracy
• Communicate key information about schedules, safety, and the overall experience during transit
• Act as the primary point of contact for guests while on the shuttle
• Assist with guest inquiries, special requests, and comfort throughout the ride
• Coordinate with operations staff to ensure smooth departures, arrivals, and guest flow
• Maintain a polished, calm, and attentive presence that reflects a premium experience
• Deliver engaging, real-time interpretation, including accurate insights on Banff National Park, wildlife safety, geography, and local history
• Manage guest timing at each destination to ensure smooth departures and adherence to schedule
• Assist guests with loading and unloading personal belongings as needed
• Communicate guest numbers, timing, and operational updates with the Adventure & Experiences leadership team
• Carry out all other tasks as assigned by the Adventure & Experiences Manager or Executive Team

Your Skills & Qualifications:

• Strong communication and interpersonal skills
• Fluency in English and at least one additional language (depending on guest needs)
• Previous experience in hospitality, tourism, or guest services preferred
• Ability to manage guest lists and stay organized in a fast-paced environment
• Professional demeanor with a strong focus on customer service
• Comfortable speaking in front of groups and providing clear instructions
• Previous passenger transportation or hospitality driving experience considered an asset
• Current Standard First Aid with CPR C or higher required
• Strong knowledge of Banff National Park and surrounding attractions preferred
• Excellent organizational and problem-solving skills with the ability to adapt to changing conditions
• Professional, calm, and confident communication style when interacting with guests and colleagues
• Positive, outgoing, and professional attitude with a passion for Banff National Park and the Town of Banff
• Ability to work split shifts including morning and afternoon scenic departures
• Comfortable working outdoors in mountain weather conditions
• Comfortable using digital tools and technology to manage guest lists and real-time updateshttps://careers.accor.com/global/en/job/shuttle-host-and-interpreter-in-fairmont-banff-springs-banff-canada-jid-92669