Sommelier

Mandarin Oriental Ritz, Madrid is seeking a passionate Sommelier to join our exceptional Food & Beverage team.

Are you a master of wine service, driven by excellence and a genuine passion for creating memorable guest experiences? Do you thrive in a dynamic, refined environment where attention to detail and luxury service are key? At Mandarin Oriental, we foster a growth mindset and are committed to delivering legendary service. We invite you to be part of our extraordinary journey.

Mandarin Oriental Hotel Group is renowned worldwide for operating some of the most luxurious hotels, resorts, and residences. With legendary service rooted in Asian heritage and an outstanding global portfolio, the Group continues to define the pinnacle of luxury hospitality.

Following a meticulous restoration that honors César Ritz’s pioneering spirit, Mandarin Oriental Ritz, Madrid has re-emerged as one of the city’s most prestigious destinations. With an unrivaled central location, five exceptional restaurants and bars overseen by one of Spain’s most celebrated chefs, and outstanding wellness facilities, the hotel sets a new benchmark for luxury in Madrid.

About the Role

As Sommelier at Mandarin Oriental Ritz, Madrid, within the F&B department, you will be responsible for delivering an exceptional wine and beverage experience, ensuring the highest standards of service, product knowledge, and guest satisfaction across our outlets.

Key Responsibilities:

• Demonstrate in-depth knowledge of wine, beverage offerings, and outlet concepts, and communicate them confidently to guests.
• Ensure mise en place is completed before and during service to support smooth and efficient operations.
• Operate the POS system accurately to process food and beverage orders.
• Upsell wines, beverages, and services to enhance the guest experience and maximize revenue.
• Carry out billing and cashiering duties in line with hotel procedures.
• Maintain outlet equipment and utensils in excellent condition through proper handling and assigned side duties.
• Assist in stock control and organization, including beverages, linen, and other operational supplies.
• Create personalized moments to surprise and delight guests.
• Take reservations when required and manage guest preferences effectively.
• Greet, seat, and farewell guests in accordance with Mandarin Oriental standards.
• Anticipate guest needs, including special requests and VIP requirements.
• Perform any other reasonable tasks as assigned by the Restaurant Manager.

What We Expect from You:

• Degree or higher qualification in Hospitality, Hotel, or Business
• https://careers.mandarinoriental.com/jobs/sommelier-substitution-madrid-comunidad-de-madrid-spain