Reservations Agent

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Reservations Agent to join their amazing reservations team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Shift: 8 hours shift anytime between 5AM to 8:30PM. Availability to work weekends and holidays required.
• Compensation: $28.61 per hour plus benefits

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

As a Reservations Agent, you would be responsible for processing group reservation information including rooming lists, suites, resumes and billing requirements. Communicate and verify information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Process reservation request calls as appropriate.

• Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
• Process all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.
• Assist the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel.
• Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

https://jobs.hilton.com/apac/en/job/HOT0BUE9/Reservations-Agent-Grand-Wailea-A-Waldorf-Astoria-Resort