Loyalty Operations Executive

The Loyalty Operations Executive plays a key role in supporting the operational execution of loyalty campaigns, hotel content management, and partner communications. This role requires a detail-oriented and agile individual who can manage multiple systems and processes efficiently in a fast-paced, evolving environment. The ideal candidate will possess strong logical thinking, multitasking abilities, and a proactive mindset to handle complex workflows and cross-functional coordination.

• Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or related field.
• 1–2 years of experience in hotel operations, marketing support, or customer service.
• Familiarity with Opera PMS and hotel systems is highly preferred.
• Proficiency in CMS platforms (e.g., Ibexa), ticketing systems (e.g., Zendesk), and Microsoft Excel.
• Strong logical thinking and problem-solving skills.
• Ability to multitask and manage complex processes with accuracy.
• Agile mindset and adaptability to rapid organizational changes.
• Excellent communication and coordination skills.
• Detail-oriented with a proactive approach to issue resolution.

Key Responsibilities

Customer Support & Ticket Management

• Provide timely responses to Zendesk tickets and ensure resolution of inquiries and issues.

Content Management (Ibexa CMS & Product Feeds)

• Review and approve Stay Offers, Local Offers, and Experiences submitted by hotels.
• Ensure hotel overview, images, and room visuals are correctly synced from product feeds.
• Monitor and resolve discrepancies or errors within Ibexa CMS on a case-by-case basis.

Claim Management

• Track and follow up on open claims with hotels.
• Provide tailored solutions and send reminders to ensure timely resolution.

Campaign & Offer Execution

• Update content for Loyalty and Evergreen campaigns on landing pages.
• Ensure campaign functionalities (e.g., opt-in forms) are working properly.
• Prepare and submit PLI & Discount templates for GHA Exclusive Offers (e.g., Cyber Monday, January Sale).
• Upload offer content to Ibexa CMS and follow up on rate check failures with regional teams.

Training & Webinars

• Assist in organizing and supporting monthly Hotel Champion trainings.
• Support onboarding sessions for new properties.
• Coordinate logistics for online and on-site training sessions.

Access & Approval Management

• Review and approve access requests for my.gha.com and GHA PBI.
• Coordinate with Brand Support for escalated access requests.
• Update HC distribution lists as needed.

Reporting & Analytics

• Generate and deliver reports based on team and hotel requests.

GHA Inquiries & Support

• Relay GHA-related inquiries to relevant teams or hotels.
• Investigate issues and provide feedback.
• Submit IPRs and request enrollment codes from the GHA team.

https://jobs.smartrecruiters.com/MinorInternational/744000074002065-loyalty-operations-executive?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8