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Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

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Job Description

 

  • Reporting to the Front Office Manager.
  • Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services
  • Responds to inquiries regarding hotel information and guest concerns.
  • Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
  • Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
  • Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
  • Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
  • Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
  • Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
  • Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
  • Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
  • Has complete knowledge of the hotel’s emergency procedures.
  • Implements new procedures and policies.
  • Reviews any problems or concerns from the previous day’s night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
  • Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
  • Conducts one-on-one meetings with front desk associates at least quarterly.
  • Conducts necessary progressive disciplines according to policy
Qualifications

 

  • Saudi National.
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Service focused personality is essential
  • Previous experience in a similar leadership role.
  • Prior experience working with Opera.
  • Strong interpersonal and problem-solving abilities and the ability to lead by example
  • Degree or Diploma in Hospitality Management is an asset

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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