Royal Service Agent

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Royal Service Communications is the “information station” of the hotel.  Communications Agents must answer all internal and external calls, completing both staff and guest requests.

What you will be doing:

• Answers all calls to the hotel, external, and from within the hotel.
• Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.

• Typing skills at a minimum 50 words per minutes
• Computer skills including basic knowledge of Excel, Word required
• Must have a strong focus on guest service/satisfaction, and exceeding expectations
• Excellent English communication skills both verbal and written
• Ability to multitask, prioritize and work under pressure
• Post-secondary diploma or currently enrolled in Hospitality Program is an asset
• Fluency in a second language an asset

What’s in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health, Dental, Life Insurance, Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Discounted meals in our staff cafeteria
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-winnipeg-winnipeg-canada-jid-83428