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Bellman

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Bellman

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Job Description

 

  • Achieve Quality Audit result of 95% and above through consistent documented trainings.
  • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
  • Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Show fullest cooperation and respect within the team and other departments
  • Be aware of the daily activities and has product knowledge of all the hotel facilities.
  • Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
  • Build mutual trust, respect, and cooperation among team members.
  • Ensure the services are up to the required standard.
  • Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
  • Assure that every luggage is covered with a baggage claim tag.
  • Attend to guests complaints/ requests and liaise with the department concerned to ensure immediate follow up.
  • Report any unusual occurrences or requests to the Concierge desk.
  • Be aware of the hotel accident Prevention Policies.
  • Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
  • Maintain accurate records / documentation, as per operational and organizational requirements.
  • Responsible for lobby paging services under the supervision of Concierge.
  • Practice suggestive selling and able to familiarize guests to hotel facilities.
  • Co-ordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
  • Escort guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
  • Ensure luggage is placed neatly on luggage rack for guest to unpack.
  • Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient car parkings especially, during large events.
  • Ensure that all guests are greeted on arrival & departure of the hotel and escort each individual to the right direction.
  • Review log book, verify outstanding and follow up pending. Identify any special assignment for the day
  • File daily shift reports systematically under the supervision of Bell Captain
  • Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
  • At the end of the shift, endure a complete handover to the next shift for a smooth running of the operations.
  • Invest time in knowing and understanding Guest in house to maximize the quality of their stay.
  • Ensure prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
  • Handle telephone calls at the Concierge desk when required
  • Excellent knowledge of the hotel emergency, fire and safety procedures.
  • https://careers.accor.com/global/en/job/bellman-in-rixos-gulf-hotel-doha-doha-qatar-jid-73909

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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