Director, Front Office

Reporting to the Director, Rooms, the Director, Front Office is responsible for leading day-to-day Front Office operations and ensuring consistent five-star luxury service at every guest interaction. This role provides leadership and direction to the Assistant Front Office Managers and all Front Office colleagues, setting clear service standards while driving operational excellence and colleague engagement.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $91,500.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• https://careers.accor.com/global/en/job/director-front-office-in-fairmont-pacific-rim-vancouver-canada-jid-86076