Banquets Supervisor

Banquets Supervisor – (M/F/X)

Elevate every moment into an exceptional event

At Victoria Golf Resort & Spa – Managed by Accor, every event is more than just a reception – it’s an immersive, elegant, and memorable experience, enhanced by the natural beauty of the surroundings, refined cuisine, and outstanding service.

As a Banquets Supervisor, you play a key role in the success of these unique moments.
With your strong organizational skills, team spirit, and eye for detail, you ensure seamless and professional service coordination. Present on the floor, you are the guarantor of service quality, smooth operations, and guest satisfaction.

Joining our team means entering an inspiring environment where excellence meets passion, and every event becomes a shared moment of exception.

Summary of Responsibilities:

Reporting to the Banquet Head Waiter, essential duties and responsibilities include, but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Replace the Banquet Head Waiter or Manager during their absence
• Supervise (manage, train, motivate, recognize, and develop) the banquet team
• Demonstrate autonomy and ensure clear communication within the team and with other departments
• Manage the team, inform staff about upcoming events, and lead pre-event briefings and post-event debriefings
• Review daily and upcoming events and prepare in collaboration with relevant departments (kitchen, stewarding, florists, administration, etc.)
• Ensure that event setups are completed according to standards and within set deadlines
• Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
• Monitor all equipment used in the department (functionality, cleanliness, organization)
• Ensure event spaces are always clean and presentable, even when not in use
• Ensure all setups align with event requirements and that all client-facing equipment is functional
• Ensure proper clearing and resetting of event spaces after each function
• Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
• Handle guest requests or complaints promptly, respectfully, and according to procedures
• Ensure team members are informed of hotel and local events
• Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
• Attend weekly departmental meetings
• Collaborate with the Banquet Head Waiter and Manager to implement action plans based on Opinion Survey results, LQA (Leading Quality Assurance), VOG (Voice of Guest), and ensure follow-up and improvements
• Know, apply, and ensure the application of technical and emotional LQA standards
• Check staff grooming daily and ensure team cleanliness and appearance
• Commit to quality service, discretion, and honesty
• https://careers.accor.com/global/en/job/banquets-supervisor-in-victoria-golf-resort-and-spa-managed-by-accor-vila-jid-56721