Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager

 

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

 

Job Description

 

Who we are looking for?

We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company’s amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What Will You Do?

  • Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
  • Maintain complete knowledge at all times of:
  • All hotel features/facilities/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house counts and expected arrivals/departures/VIP’s.
  • Room availability status for any given day.
  • Scheduled in-house group activities, locations and times.
  • All hotel and departmental policies and procedures/ LQA and Forbes Standards.
  • When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
  • Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
  • Maintain positive guest relations at all times.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.

 

Qualifications

 

Knowledge and Skills

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Reeptionist

Job for: Locals
Chile

Front Desk Supervisor

Job for: Locals

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor […]

Mexico

Director of Front Office

Job for: Locals

JOB DESCRIPTION The Tempo New York Times Square is currently hiring a Director of Front Office. This role e is responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Director of Front Office, you would be responsible for […]

United States

Assistant Front Office Manager

Job for: Locals

As Assistant Front Office Manager is responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding […]

United States

Group Reservations Coordinator

Job for: Locals

JOB DESCRIPTION A Group Reservations Coordinator will serve as the main contact for group reservations at Hilton Cairns and Doubletree by Hilton Cairns; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Groups Coordinator, you will serve as the first […]

Australia