Food and Beverage Team Leader

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties!

To be accountable on a shift basis for the operations of the outlet through effective people skills. Provision of friendly and efficient food and beverage service that meets the guest’s expectations.

Key Duties

• Ensure efficient, friendly and professional food and beverage service is provided to all guests and meets their expectations.
• Provide food and beverage services to guests as set out in the standards and procedures.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Maintain hygienic food service techniques during service.
• Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Ensure staff are competent in all service procedures and they are able to maximise sales to guests.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Flexibility is crucial for this role, as you will be rostered across a 7-day rotating schedule, with shifts starting early morning and finishing late at night.

• Previous experience in a similar position preferred
• Knowledge of Restaurant & Bar service
• Micros knowledge preferred
• Ability to work in a busy environment
• Dedicated to providing our customers with the highest quality of service.
• Ensure smooth communication with the kitchen

https://careers.accor.com/global/en/job/food-and-beverage-team-leader-novotel-wellington-in-novotel-wellington-wellington-new-zealand-jid-79847